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Penguin Care – Take good care of your product.

To maximize their lifespan and reduce consumption.

2-year warranty

Helpful care tips

Unlimited repair option
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Penguin Care

Powder is our passion. To continue doing what we love, we must take care of our environment. We follow an honest and pragmatic approach, and we do not use our initiatives as a marketing tool. In the short term, we focus on the durability of our products and, where sensible, use natural or recycled materials. A longer product lifespan means lower resource consumption. At the same time, we pursue a circular economy as a long-term vision. Step by step, we strive to improve our products and processes in this direction.


Social responsibility is essential to us. We place great value on long-term partnerships with our production sites in Vietnam. We know all of our producers personally and spend every summer in Vietnam to oversee production and develop new materials. Vietnam stands out for its highest quality standards and remarkable expertise in the manufacturing of technical apparel. Our goal is always to source the best materials to create top-quality products.


You can learn how to contribute yourself below…

Reapply waterproofing

You should regularly wash your 3L hardshell products and reapply waterproofing from time to time. If applying the waterproofing yourself feels too time-consuming or complicated, we offer a professional waterproofing service. Send us your outfit, and we’ll return it washed and freshly waterproofed.


Due to high demand, the processing time for our wash and waterproofing service is currently around three weeks.



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Penguin Shell Jacket

Wash regularly

Wash your products regularly to maintain their functionality and extend their lifespan. You can find our care tips on the respective product page in the webshop. Optimal care varies depending on the material. Use a laundry bag with every wash to minimize microplastic pollution.

For shell products, you also need to pay attention to waterproofing. Tristan shares some tips and tricks in the video.


VIDEO

Repair Shell jacket pants

Repair before buying new

The specialists at our repair workshop partners can save almost anything, allowing you to keep using your jacket or pants for more powder runs. Send us a photo of the product, your address, and the year and place of purchase.


Due to high demand, the processing time for our repair service is currently around three weeks. 

REPAIR       WARRANTY

Penguin Backpack circular clothing

A second life

There will come a time when you can no longer—or no longer want to—use your product for its original purpose. As part of our circular economy goal, we want to encourage you to return your Penguin product for a second life.


Depending on its condition, we will try to find a new owner or recycle the product. 


EMAIL US!

Penguin Wasch und Imprägnierung SErvice

Professional Waterproofing – Send it in & Renew.


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Penguin Repair Reparatur Patches

Repair Patches – Quick & Easy.


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The Penguin Care program is an important piece of our philosophy.

Learn more about our values.


PHILOSOPHY